Shipping Policy
At Livoreza, operated by A&A Home Refrigerator Service LLC, we are committed to providing a smooth, reliable, and professional delivery experience.
Every order is handled with care to help ensure your wellness, lifestyle, and everyday-use products arrive safely and as efficiently as possible. We aim to keep you informed throughout the shipping process and make your experience with Livoreza simple and dependable.
1. Order Processing Time
Orders are generally processed within 2 business days after order confirmation.
Business days do not include weekends or public holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking number and available delivery information.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
2. Shipping Rates and Free Shipping
Standard Shipping
Orders that do not qualify for free shipping will be charged a flat shipping fee of:
$5.99 USD
The applicable shipping charge will be displayed at checkout before payment is completed.
Free Shipping
We offer complimentary standard shipping on orders over:
$45.98 USD
The free-shipping threshold applies to the order subtotal after discounts and before any applicable taxes, unless otherwise stated during a promotion.
3. Estimated Delivery Times
To support product availability and efficient fulfillment, orders may be shipped from one of our regional or international distribution centers.
Estimated delivery times are:
United States: 7–12 business days
Canada, United Kingdom, and Europe: 7–15 business days
Australia, New Zealand, and Asia: 8–15 business days
These delivery estimates begin after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Delays may occur due to:
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Customs processing
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Local carrier schedules
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Severe weather
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Public holidays
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Incorrect or incomplete addresses
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Transportation disruptions
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High seasonal shipping volume
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Events outside our reasonable control
4. Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
You may follow your package through our Track Your Order page or through the shipping carrier’s tracking portal.
Please allow up to 48 hours after receiving the shipping confirmation for tracking information to appear or update in the carrier’s system.
In some cases, international tracking may not update during every stage of transit.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State or province
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Postal code
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Country
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Telephone number
Contact us as soon as possible if you notice an error in your address.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Livoreza is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address submitted by the customer.
Additional shipping charges may apply if an order must be reshipped due to an address error.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, tariffs, handling charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.
Customers are responsible for any customs duties, import taxes, or related charges imposed during or after shipping.
Livoreza does not control these fees and cannot predict the amount that may be charged.
For additional information, please contact your local customs authority before placing an order.
7. Damaged Items
We take care when preparing and shipping orders. However, damage may occasionally occur during transportation.
If your order arrives damaged, please contact us at:
Please send your request within 72 hours of delivery and include:
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Your order number
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A clear photo of the damaged product
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A clear photo of the external packaging
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A brief description of the issue
After reviewing the information, we may offer an appropriate solution, such as a replacement or refund, depending on the circumstances.
Please do not discard the damaged product or packaging until our support team has completed its review.
8. Lost Packages
If tracking has not updated for an extended period or your package appears to be lost in transit, contact us at:
Please include your order number and tracking information.
We will review the shipment and, where appropriate, contact the carrier or logistics provider for additional information.
A package may not be considered lost until the carrier has completed its investigation or until a reasonable period has passed beyond the estimated delivery window.
9. Packages Marked as Delivered
Livoreza is not responsible for packages reported as lost or stolen after the tracking status shows “Delivered” to the shipping address provided at checkout.
If your tracking shows delivered but you cannot locate the package, please:
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Check around the delivery area
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Check with household members
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Ask nearby neighbors
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Check with the building reception or mailroom
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Contact the shipping carrier directly
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Allow an additional 24 hours, as some carriers mark packages delivered before final placement
We will provide available tracking information to help you investigate the delivery.
Refunds or replacements may not be available for packages confirmed as delivered to the address supplied by the customer.
10. Failed or Refused Delivery
If a package is returned because of:
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An incorrect address
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An incomplete address
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Repeated failed delivery attempts
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Failure to collect the package
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Refusal of delivery
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Failure to pay applicable customs charges
Any refund may be reduced by original shipping costs, return shipping charges, customs fees, or other costs incurred in connection with the returned package.
If you request reshipment, additional shipping charges may apply.
11. Split Shipments
Orders containing multiple products may be shipped separately depending on product availability and fulfillment location.
You may receive more than one tracking number, and packages may arrive on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
12. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to assist, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.
Once an order has shipped, it cannot normally be canceled and may need to be handled under our return or refund policy.
13. Delivery Restrictions
We may be unable to deliver to certain locations due to carrier limitations, legal restrictions, or service availability.
Some products may also be subject to destination-specific shipping restrictions.
If we cannot fulfill an order to your location, we will contact you and issue an appropriate refund for the unavailable order.
14. Contact and Business Information
For questions about shipping, tracking, damaged items, or delivery issues, please contact us:
Brand Name: Livoreza
Legal Entity:
A&A Home Refrigerator Service LLC
Customer Support Email:
support@Livoreza.com
Business Address:
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States
Please include your order number in your message so our support team can assist you more efficiently.