Terms of Service

OVERVIEW

Welcome to Livoreza.

The terms “we,” “us,” and “our” refer to Livoreza, operated by A&A Home Refrigerator Service LLC. Livoreza operates this website and online store, including all related information, content, features, tools, products, and services offered to customers collectively as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers, limitations of liability, and dispute-resolution provisions.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

You also represent that you have provided any consent required for your minor dependents to access the Services through devices you own, purchase, or manage.

To browse our store, create an account, or purchase products, you may be asked to provide information such as:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information

You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials

• Restricting access to your account and devices

• All activity conducted through your account

• Promptly notifying us of suspected unauthorized access

You may not sell, transfer, assign, sublicense, or otherwise provide your account to another person without our written permission.

We reserve the right to suspend or terminate accounts containing inaccurate information, suspected fraud, misuse, or violations of these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colors, textures, proportions, packaging, or appearance may vary depending on:

• Your device

• Screen settings

• Lighting

• Manufacturing updates

• Product batches

• Packaging changes

We do not guarantee that the appearance of a product on your screen will exactly match the item delivered.

Product dimensions, specifications, features, materials, and descriptions are provided for general reference and may be subject to reasonable variation.

All product descriptions, prices, specifications, and availability may be changed at any time without prior notice.

We reserve the right to:

• Discontinue any product

• Limit product quantities

• Restrict sales to certain customers or locations

• Refuse purchases that appear intended for unauthorized resale

• Correct product information when necessary

Some Livoreza products are designed to support comfort, relaxation, sleep routines, massage, posture, personal care, or general wellness.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product information provided through the Services is for general informational purposes and is not a substitute for professional medical advice.

SECTION 3 — ORDERS

When you place an order through Livoreza, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability

• Pricing or listing errors

• Payment authorization failure

• Suspected fraud

• Shipping restrictions

• Quantity limitations

• Violation of these Terms

Your order is not accepted until we confirm acceptance and successfully process your payment.

An automated order-confirmation email only confirms that we received your order request. It does not necessarily mean that the order has been accepted or shipped.

Please review your order carefully before submitting it.

We may be unable to change or cancel an order after it enters processing or fulfillment.

If we reject, cancel, or materially change an order, we will attempt to notify you using the email address, billing address, shipping address, or telephone number supplied at checkout.

Purchases are eligible for returns, refunds, or exchanges only in accordance with our Refund Policy.

You represent that purchases made through Livoreza are for lawful personal or household use unless we expressly authorize otherwise.

You may not purchase products for unauthorized commercial resale, redistribution, or export.

SECTION 4 — PRICES AND BILLING

All prices, discounts, promotions, and product availability are subject to change without notice.

The price charged will generally be the price displayed at the time your order is submitted and confirmed.

Unless expressly stated otherwise, displayed prices may not include:

• Shipping charges

• Handling fees

• Sales taxes

• Customs duties

• Import taxes

• Tariffs

• Other government-imposed charges

Applicable charges will be displayed at checkout where available.

Prices offered through Livoreza may differ from prices offered by third-party sellers, marketplaces, advertisements, or other stores.

Promotions may be subject to additional terms. If promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

You agree to provide current, complete, and accurate purchase, account, billing, and payment information.

You also agree to promptly update relevant information, including your email address and payment details, so we can complete transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is accurate and complete.

2. You are authorized to use the selected payment method.

3. Charges submitted to your payment provider will be honored.

4. You will pay all applicable charges, including shipping, taxes, duties, and fees.

We reserve the right to correct pricing errors and cancel affected orders, including after an order has been submitted, where permitted by law.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Processing and delivery times are estimates only and are not guaranteed.

Livoreza is not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Weather

• Public holidays

• Incorrect addresses

• Delivery restrictions

• Government actions

• Transportation interruptions

• Events outside our reasonable control

You are responsible for providing a complete and accurate shipping address.

Additional charges may apply if an order must be reshipped because of an address error, refused delivery, failed delivery, or failure to collect the package.

Risk of loss and title may pass to you when the order is transferred to the shipping carrier, subject to applicable consumer-protection laws.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their contents are owned by, licensed to, or lawfully used by Livoreza, A&A Home Refrigerator Service LLC, Shopify, or their respective licensors.

Protected content may include:

• Brand names

• Logos

• Trademarks

• Product names

• Text

• Images

• Graphics

• Videos

• Audio

• Product descriptions

• Reviews

• Page designs

• Software

• Layouts

• Icons

• Promotional materials

These materials may be protected by United States and international copyright, trademark, patent, trade-dress, and other intellectual-property laws.

You may access the Services only for lawful, personal, and noncommercial use.

Without our prior written permission, you may not:

• Reproduce content

• Copy or republish content

• Distribute content

• Modify content

• Create derivative works

• Publicly display or perform content

• Download or store substantial portions of the Services

• Sell or commercially exploit content

• Remove copyright or trademark notices

• Use our content in advertising or resale listings

Nothing in these Terms grants you ownership of or a license to any Livoreza, Shopify, or third-party intellectual property except for the limited right to use the Services in accordance with these Terms.

“Livoreza,” its logos, designs, slogans, and product names may be trademarks or trade names of Livoreza or its licensors.

You may not use them without prior written permission.

All other trademarks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

The Services may provide access to tools, applications, integrations, or features offered by third parties.

We may not monitor, control, or have input into these third-party tools.

You acknowledge that third-party tools may be provided:

• “As is”

• “As available”

• Without warranties

• Without representations

• Without endorsement by Livoreza

To the fullest extent permitted by law, we are not responsible for damages or losses arising from your use of optional third-party tools.

Your use of these tools is at your own discretion and risk.

You are responsible for reviewing and accepting the terms and privacy policies of the relevant third-party providers.

We may introduce new tools, resources, applications, or features in the future. These additions will also be considered part of the Services and will be governed by these Terms unless stated otherwise.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to, integrations with, or content from third-party websites and services.

These third parties operate independently from Livoreza.

We do not control and are not responsible for:

• Third-party content

• Product quality

• Accuracy

• Availability

• Security

• Privacy practices

• Terms

• Business practices

If you leave our website to access a third-party service, you do so at your own risk.

Livoreza is not responsible for harm, loss, or damage arising from:

• Your use of third-party websites

• Purchases from third parties

• Third-party products or services

• Third-party content or resources

You should carefully review the policies and practices of third parties before entering into any transaction.

Questions or complaints concerning third-party products or services should be directed to the applicable third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Livoreza is powered by Shopify, which provides the ecommerce infrastructure used to operate our online store.

However, purchases made through our store are made directly between you and Livoreza, operated by A&A Home Refrigerator Service LLC.

Shopify is not the seller of Livoreza products and is not responsible for:

• Product quality

• Product safety

• Fulfillment

• Shipping

• Returns

• Refunds

• Customer support

• Injuries or losses arising from purchased products

To the extent permitted by law, you release Shopify and its affiliates from claims arising solely from your purchases and transactions with Livoreza.

Nothing in this section limits rights that cannot lawfully be waived.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain information may also be collected or processed by Shopify under Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have reviewed the applicable privacy policies.

Because our store is hosted through Shopify, Shopify may collect and process information relating to your access to and use of the Services.

Information submitted through the Services may be shared with:

• Shopify

• Payment processors

• Fulfillment providers

• Shipping carriers

• Analytics providers

• Advertising partners

• Customer-support providers

• Other service providers

Some providers may process information in countries other than the country where you reside.

Please review our Privacy Policy for further information about how Livoreza, Shopify, and our service providers collect, use, disclose, and protect personal information.

SECTION 11 — FEEDBACK

If you submit, post, upload, email, or otherwise provide ideas, reviews, suggestions, comments, photographs, videos, proposals, or other materials collectively referred to as “Feedback,” you grant Livoreza a:

• Worldwide

• Perpetual

• Irrevocable

• Nonexclusive

• Transferable

• Sublicensable

• Royalty-free

license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from that Feedback for lawful business purposes.

This may include using Feedback to:

• Operate the Services

• Improve products

• Evaluate customer satisfaction

• Promote Livoreza

• Create advertising materials

• Display reviews

• Develop new products or content

You represent and warrant that:

1. You own the Feedback or have all necessary rights to provide it.

2. Your Feedback does not violate another person’s rights.

3. You have disclosed any compensation or incentive received.

4. Your Feedback is truthful and not misleading.

5. Your Feedback complies with these Terms and applicable law.

We are not obligated to:

• Keep Feedback confidential

• Pay compensation

• Publish Feedback

• Respond to Feedback

• Preserve Feedback

We may monitor, edit, reject, or remove Feedback that we believe is unlawful, misleading, offensive, defamatory, abusive, obscene, fraudulent, or infringing.

You may not submit Feedback that contains malware, false identities, deceptive information, or unauthorized personal information.

You remain responsible for the Feedback you submit.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Information provided through the Services may occasionally contain:

• Typographical errors

• Pricing errors

• Incorrect product descriptions

• Promotion errors

• Availability errors

• Shipping-charge errors

• Transit-time errors

• Other inaccuracies or omissions

We reserve the right to:

• Correct errors

• Update information

• Change product details

• Cancel orders

• Adjust promotions

• Revise availability

We may take these actions at any time without prior notice, including after an order has been submitted, where permitted by law.

We are not obligated to update or clarify information except where required by applicable law.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not access or use the Services:

1. For unlawful, fraudulent, deceptive, or malicious purposes.

2. To violate any international, federal, state, provincial, or local law.

3. To infringe intellectual-property or proprietary rights.

4. To harass, abuse, threaten, defame, intimidate, or harm another person.

5. To transmit false, misleading, or fraudulent information.

6. To upload material that violates these Terms.

7. To transmit spam, junk mail, chain letters, or unauthorized solicitations.

8. To impersonate another person or organization.

9. To interfere with another person’s use of the Services.

10. To create liability for Livoreza, Shopify, or other users.

You also agree not to:

• Upload viruses or malicious code

• Copy or commercially exploit the Services

• Collect personal information without authorization

• Scrape, crawl, spider, phish, pharm, or pretext

• Bypass security features

• Attempt unauthorized account access

• Reverse engineer website features

• Manipulate reviews

• Submit fraudulent orders

• Use bots to interfere with inventory or checkout

• Circumvent purchase limits

We may suspend, restrict, or terminate access to the Services if we believe you have violated these Terms.

SECTION 14 — TERMINATION

We may suspend or terminate your account or access to all or part of the Services at any time if:

• You violate these Terms

• We suspect fraudulent activity

• Your conduct creates security or legal risk

• Required by law

• We discontinue the Services

You remain responsible for amounts owed before termination.

You may stop using the Services at any time.

Provisions that should reasonably survive termination will remain effective, including those concerning:

• Intellectual property

• Feedback

• Payment obligations

• Warranty disclaimers

• Limitation of liability

• Indemnification

• Severability

• Governing law

• Dispute resolution

• Privacy

• Assignment

Termination does not affect rights or obligations that accrued before termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

Information provided through the Services is offered for general informational purposes.

We do not guarantee that information is always:

• Accurate

• Complete

• Current

• Error-free

• Suitable for every customer

Any reliance on information provided through the Services is at your own risk.

Except where expressly stated by Livoreza or required by law, the Services and products are provided:

“AS IS” AND “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim express and implied warranties, including warranties of:

• Merchantability

• Merchantable quality

• Fitness for a particular purpose

• Durability

• Title

• Noninfringement

• Accuracy

• Availability

We do not guarantee that:

• The Services will be uninterrupted

• The Services will be error-free

• The Services will be completely secure

• Defects will always be corrected

• Results obtained from products will be identical for every user

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent legally permitted.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Livoreza, A&A Home Refrigerator Service LLC, and their owners, officers, directors, employees, affiliates, agents, contractors, licensors, suppliers, and service providers will not be liable for:

• Indirect damages

• Incidental damages

• Special damages

• Punitive damages

• Exemplary damages

• Consequential damages

• Lost profits

• Lost revenue

• Lost savings

• Lost data

• Business interruption

• Replacement costs

This limitation applies to claims arising from:

• Your use of the Services

• Your inability to use the Services

• Products purchased through the Services

• Errors or omissions

• Delays

• Third-party conduct

• Unauthorized account access

• Content made available through the Services

This limitation applies whether a claim is based in contract, tort, negligence, strict liability, statute, or another legal theory, even if we were advised of the possibility of damages.

Where liability cannot lawfully be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply to you.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Livoreza, A&A Home Refrigerator Service LLC, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from claims, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from:

1. Your breach of these Terms.

2. Your violation of applicable law.

3. Your violation of another person’s rights.

4. Your misuse of the Services.

5. Content or Feedback submitted by you.

6. Fraudulent or unauthorized activity associated with your account.

We will provide reasonable notice of an indemnifiable claim where practical.

Failure to provide immediate notice will not relieve you of your obligations unless the delay materially harms your ability to defend the claim.

We may control the defense and settlement of a claim at your expense, subject to applicable law.

We will not agree to a settlement that imposes a nonmonetary obligation on you without your reasonable consent.

You agree to cooperate with the defense of covered claims.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The invalid or unenforceable portion will be considered severed from these Terms.

The remaining provisions will continue in full force and effect.

A determination that one provision is invalid does not affect the validity of any other provision.

SECTION 19 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any separate agreements relating to the Services will be governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally.

You must first contact us at:

support@Livoreza.com

The parties will have 30 days from receipt of the written notice to attempt an informal resolution.

Any claim should include:

• Your name

• Order number, where applicable

• Contact information

• A description of the dispute

• The resolution requested

To the extent permitted by law, formal proceedings must be brought on an individual basis and not as a class, collective, consolidated, or representative action.

Either party may bring an eligible individual claim in small-claims court.

Either party may also seek temporary or injunctive relief to protect intellectual-property rights, confidential information, security, or prevent unauthorized use.

Nothing in this section limits consumer rights or dispute-resolution protections that cannot lawfully be waived.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be in writing and applies only to the specific matter stated.

These Terms, together with policies and operating rules posted through the Services, constitute the entire agreement between you and Livoreza concerning your use of the Services.

They replace prior or contemporaneous:

• Agreements

• Communications

• Discussions

• Representations

• Proposals

• Previous versions of these Terms

If there is a conflict between these Terms and a specific policy, promotion, or written agreement, the more specific terms will control for that subject.

Ambiguities will not automatically be interpreted against the party that drafted the Terms.

SECTION 21 — ASSIGNMENT

You may not assign, delegate, transfer, or sublicense these Terms or your rights or obligations without our prior written consent.

Any attempted assignment in violation of this section may be void.

We may assign, transfer, delegate, or subcontract our rights and obligations in connection with:

• Business restructuring

• Merger

• Acquisition

• Financing

• Sale of assets

• Transfer to an affiliate

• Use of service providers

Where required by law, we will provide appropriate notice.

These Terms bind and benefit the parties and their permitted successors and assigns.

SECTION 22 — HEADINGS

The headings used in these Terms are included for convenience and organization only.

They do not limit, expand, modify, or otherwise affect the meaning or interpretation of any provision.

SECTION 23 — CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms at any time on this page.

We reserve the right to update, modify, replace, or remove portions of these Terms by posting revised terms on our website.

Where required by law, we will provide notice of material changes.

Updated Terms will become effective on the date stated in the revised version or notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, except where additional consent is legally required.

You are responsible for periodically reviewing this page for updates.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email:
support@Livoreza.com

Brand Name:
Livoreza

Legal Entity:
A&A Home Refrigerator Service LLC

Business Address:
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

Please include “Terms of Service Inquiry” in the subject line and provide any relevant order information.