Return and Refund Policy

At Livoreza, operated by A&A Home Refrigerator Service LLC, we want you to feel confident when shopping with us. We are committed to handling return, exchange, and refund requests fairly and as efficiently as possible.

This policy explains the conditions and procedures that apply to returns and refunds.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition in which it was received

  • The item must be unused and unworn

  • Original tags must remain attached, where applicable

  • The item must be returned in its original packaging

  • You must provide a receipt or other proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To request a return, contact us at:

support@Livoreza.com

Please include:

  • Your full name

  • Order number

  • The item you wish to return

  • The reason for the return

  • Relevant photos, where applicable

If your return request is approved:

  • We will provide return instructions

  • We will tell you where to send the package

  • A return shipping label may be provided where applicable

Important: Items returned without first contacting us and receiving authorization may not be accepted.

3. Damages and Issues

Please inspect your order as soon as it arrives.

Contact us promptly if your item is:

  • Defective

  • Damaged during transit

  • Incorrect

  • Missing parts

  • Different from the item ordered

Email us at support@Livoreza.com and include your order number, a description of the problem, and clear photos of the product and packaging.

We will review the issue and work to provide an appropriate solution.

4. Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods

  • Customized or personalized products

  • Opened or used personal-care products

  • Hygiene products that cannot be resold for health or safety reasons

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Clearance or final-sale items

  • Original shipping charges paid at checkout

For hygiene and safety reasons, items such as opened massage, sleep, grooming, bathing, scalp-care, or body-care products may be non-returnable once used or removed from sealed packaging.

Contact us before returning an item if you are unsure whether it is eligible.

5. Exchanges

The fastest way to receive a different item is to return the original product and place a new order after your return has been accepted.

We do not guarantee direct exchanges because product availability may change.

If your item is defective, damaged, or incorrect, contact us before placing a replacement order so we can review the issue.

6. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify:

  • The item must be unused

  • The item must be unworn

  • The item must remain in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase must be included

This right may not apply to sealed personal-care or hygiene goods once the seal has been removed, customized products, or other legally exempt items.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

  • The refund will be issued to your original payment method

  • Please allow up to 10 business days for us to process the approved refund

  • Your bank, card issuer, or payment provider may require additional time to post the funds to your account

Original shipping fees are generally non-refundable unless the item was defective, damaged, incorrect, or otherwise required by law.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:

support@Livoreza.com

8. Return Address

You must contact Livoreza and receive return authorization before sending any product back.

Do not send returns directly to the address below unless our support team specifically instructs you to do so. The return destination may vary depending on the product and fulfillment location.

Legal Entity:
A&A Home Refrigerator Service LLC

Business Address:
4030 Wake Forest Road, Ste 349
Raleigh, NC 27609
United States

Customer Support Email:
support@Livoreza.com

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