Return & Refund Policy

At Livoreza, we want every customer to shop with confidence. Our goal is to handle return requests, product concerns, exchanges, and refunds in a clear, fair, and timely manner.

This policy outlines the requirements and procedures that apply when you wish to return an item, report a problem, request an exchange, or receive a refund.

1. Return Qualification

Livoreza offers a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the product must:

• Remain in the condition in which it was delivered

• Be unused and unworn

• Include all original tags, where applicable

• Be placed in its original packaging

• Be accompanied by a receipt, order confirmation, or other valid proof of purchase

Products that do not meet these conditions may be declined.

2. Requesting a Return

Before sending any product back, you must contact our customer support team at:

support@Livoreza.com

Please provide your order number, the item you wish to return, and the reason for the request.

If the return is authorized, Livoreza will provide:

• A return shipping label

• The approved return destination

• Instructions explaining how to prepare and send the package

Products returned without prior approval or without following the provided instructions will not be accepted.

3. Defective, Damaged, or Incorrect Products

Please examine your order promptly after delivery.

Contact Livoreza as soon as possible if:

• The product arrived damaged

• The item is defective

• You received the wrong product

• The contents of the order do not match what was purchased

Our support team will review the information provided and determine the appropriate resolution.

To help us assess the issue efficiently, we may request photographs of the product, packaging, shipping label, or any visible damage.

4. Products Excluded from Returns

Certain categories of goods cannot be returned because of their nature, safety requirements, hygiene considerations, or sale conditions.

Non-returnable items include:

• Perishable products, including pet food and treats

• Customized, personalized, or made-to-order merchandise

• Personal care, grooming, hygiene, or sanitary products

• Hazardous materials

• Flammable liquids

• Flammable or pressurized gases

• Gift cards

• Clearance or sale merchandise

• Original shipping charges paid during checkout

Contact us before purchasing when you are uncertain whether a specific product is eligible for return.

5. Exchanges

For most exchange requests, the quickest method is to return the original product and submit a separate order for the preferred replacement.

After your return has been approved and accepted, you may place a new order for the desired item, size, style, or variation.

Product availability cannot be guaranteed while a return is being processed.

6. European Union Cancellation Rights

Customers whose orders are delivered within the European Union may cancel or return an eligible purchase within 14 days of receiving it.

During this statutory cooling-off period, an eligible order may be returned without providing a specific reason.

The returned product must:

• Be unused

• Remain in its original condition

• Be returned in its original packaging

• Include valid proof of purchase

These rights apply in addition to any protections available under applicable consumer law.

7. Refund Processing

Once a returned package is received, Livoreza will inspect the product and notify you whether the refund request has been approved or rejected.

When approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for Livoreza to process an approved refund.

Your bank, credit card company, or payment provider may require additional time before the credited amount appears in your account. Processing times imposed by financial institutions are outside Livoreza’s control.

If more than 15 business days have passed since your refund was approved and the funds have not appeared, contact us at:

support@Livoreza.com

8. Return Destination

Do not send a product directly to the address below unless Livoreza has first approved the return and provided a return shipping label.

Unauthorized returns may be refused, delayed, or sent back to the sender.

Legal Entity:
EcoKraft HongKong Limited

Return Address:
UNIT 2, LG 1, MIRROR TOWER, 61 MODY ROAD
TSIM SHA TSUI, HONG KONG

Customer Support Email:
support@Livoreza.com