Privacy Policy

Privacy Policy

Last Updated: February 9, 2026

Livoreza values the privacy of every visitor and customer who interacts with our website. This Privacy Policy describes the categories of personal information we may obtain, the purposes for which that information is used, the safeguards applied to it, and the circumstances in which it may be shared with third parties.

By accessing our website, creating an account, contacting us, or completing a purchase, you acknowledge the data practices outlined below.

1. Personal Information We Collect

We collect certain information to operate our online store, process purchases securely, provide customer service, and improve the overall shopping experience.

Information Submitted Directly by You

We may receive personal information when you:

  • Purchase a product

  • Register for a customer account

  • Join our mailing list

  • Send a message to customer support

  • Submit information through forms on our website

Depending on the activity, the information provided may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account details

  • Order information

  • Payment-related data

Information Collected Automatically

When you access or use our website, certain technical and usage information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system information

  • Pages visited

  • Website interactions

  • Referral information

  • Cookie identifiers and similar tracking data

Additional details regarding cookies and related technologies are provided in Section 5.

2. Purposes for Using Personal Information

The information we collect may be used for legitimate business and operational purposes, including the following:

Processing and Delivering Orders

We use customer information to authorize or process payments, prepare purchases for shipment, arrange delivery, issue order confirmations, and provide tracking or fulfillment updates.

Improving Our Services

Information may be reviewed to better understand customer preferences, enhance website functionality, improve product selections, and create a more relevant shopping experience.

Customer Communications

We may use your contact information to answer questions, address support requests, provide service notices, or communicate information relating to an order.

Where you have chosen to receive marketing messages, we may also send information about product launches, promotions, discounts, and other offers.

Preventing Fraud and Misuse

Personal and technical information may be used to identify suspicious activity, prevent unauthorized purchases, reduce fraud, protect our systems, and enforce applicable store policies.

3. Data Security and Protection Measures

Livoreza takes reasonable administrative, technical, and organizational steps to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

Secure Transmission

Sensitive payment information is transferred through Secure Socket Layer technology and is encrypted by the payment processor or payment gateway handling the transaction.

Restricted Access

Personal data is maintained within secured systems and may only be accessed by authorized individuals who require the information to perform their duties. Such personnel are expected to preserve the confidentiality of customer data.

Payment Card Information

Livoreza does not retain complete credit card or debit card details on its own servers once a transaction has been completed. Payment information is handled by authorized payment service providers in accordance with their security procedures.

Although we use reasonable safeguards, no online transmission or electronic storage system can be guaranteed to be completely secure.

4. Disclosure to Third Parties

Livoreza does not sell, exchange, or provide personally identifiable information to unrelated third parties for their independent use.

However, information may be shared with carefully selected service providers that assist us with operating the website, processing transactions, fulfilling orders, providing customer support, analyzing performance, preventing fraud, or conducting other business activities.

These providers are permitted to access information only as necessary to perform services on our behalf and are expected to handle it responsibly.

Advertising and Marketing Providers

Certain advertising, analytics, and marketing partners may use cookies, tracking pixels, tags, or comparable technologies on our website. These tools may help measure campaign performance, understand customer activity, and display advertising that may be more relevant to users.

Such partners may collect information about browsing behavior across websites, applications, or devices over a period of time.

Our advertising and technology partners may include:

Information obtained by these companies is handled under their own privacy notices and business practices. Customers may review the links above, adjust browser preferences, or use available platform controls to manage personalized advertising.

5. Use of Cookies

Livoreza uses cookies and related technologies.

Cookies are small data files stored on a computer, mobile device, or browser when a website is visited. They allow websites to recognize devices, retain certain preferences, support core functions, and collect information about site usage.

We may use the following categories of cookies:

Essential Cookies

These cookies are required for basic store operations, including account access, shopping-cart functionality, security features, and checkout processing.

Performance and Analytics Cookies

These technologies help us understand how customers navigate the website, which pages are viewed, and where improvements may be needed.

Advertising Cookies

Marketing cookies may be used by Livoreza or third-party partners, including Meta and AppLovin, to measure advertisements and present promotional content that may be relevant to a user’s interests.

For more information about cookies commonly used by Shopify, please review:

https://www.shopify.com/legal/cookies

Most browsers allow users to remove, reject, or restrict cookies through their settings. Disabling certain cookies may affect website performance and may prevent some store features from operating correctly.

6. Links to External Websites

Our website may contain links to websites, applications, platforms, or services operated by third parties.

These external services are managed independently from Livoreza and may follow different privacy rules. We do not control and are not responsible for the privacy practices, security measures, content, or activities of third-party websites.

Customers should review the privacy policy of any external service before submitting personal information.

7. California Online Privacy Protection Act

In accordance with the California Online Privacy Protection Act, Livoreza follows these practices:

  • Visitors may browse portions of our website without creating an account or identifying themselves.

  • A link to this Privacy Policy is displayed in an accessible location on our website.

  • Material revisions to this Privacy Policy will be published on this page.

  • Customers may request corrections or updates to their personal information by contacting us or accessing their account, where applicable.

Do Not Track Requests

Where a supported browser-based Do Not Track setting is enabled, we honor the signal by refraining from using tracking, advertising, or cookie technologies as described in this policy, to the extent technically applicable.

8. Privacy of Children

Livoreza does not intentionally request or collect personal information from children younger than 13 years of age.

If a parent or legal guardian believes that a child has submitted personal information to us, they should contact Livoreza promptly. Upon receiving a valid request, we will take reasonable steps to locate and delete the information.

9. Fair Information Practices and Security Incidents

We recognize the importance of Fair Information Practice principles in protecting consumer privacy.

Should a data security incident occur that affects customer information, Livoreza intends to take the following actions:

  • Notify impacted individuals by email within seven business days

  • Publish a notice on the website within seven business days

Any notification will be provided in accordance with applicable legal obligations and available information concerning the incident.

10. Email Communications and CAN-SPAM Compliance

Email addresses may be collected to process orders, provide customer support, send transaction confirmations, and communicate shipping or account-related updates.

Customers who voluntarily subscribe to marketing communications may also receive promotional messages, product announcements, discounts, or special offers.

To comply with the CAN-SPAM Act, Livoreza follows these practices:

  • Email subject lines and sender details will not be intentionally deceptive.

  • Promotional communications will be identified appropriately.

  • Marketing emails will include a method for unsubscribing.

  • Unsubscribe and opt-out requests will be processed as promptly as reasonably possible.

  • Customers may stop receiving promotional messages by using the unsubscribe instructions included at the bottom of the email.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to purchases, accounts, refunds, security, or customer service.

11. Changes to This Privacy Policy

Livoreza may revise this Privacy Policy when necessary to reflect changes in business operations, website features, legal requirements, technology, or data-handling practices.

Updated terms will be posted on this page. The date shown at the beginning of the policy indicates when the policy was most recently revised.

Continued use of the website after an updated policy is published constitutes acknowledgment of the revised terms.

12. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or Livoreza’s handling of personal information may be submitted using the contact details below.

Email:
support@Livoreza.com

Company Name:
EcoKraft HongKong Limited

Business Address:
UNIT 2, LG 1, MIRROR TOWER, 61 MODY ROAD
TSIM SHA TSUI, HONG KONG