Terms of Service

OVERVIEW

Welcome to Livoreza.

Throughout these Terms of Service, the words “Livoreza,” “we,” “our,” and “us” refer to Livoreza. We operate this online store and its associated website, including the information, content, functions, resources, merchandise, and services made available through it. Collectively, these offerings are referred to as the “Services.”

Our store is hosted and supported by Shopify, which provides the e-commerce infrastructure that allows us to make the Services available to customers.

These Terms of Service, together with any policies or documents incorporated by reference, establish the conditions governing your access to and use of the Services. They also explain the respective rights and responsibilities of Livoreza and each user.

Please review these Terms carefully before using our website. They contain important legal provisions, including warranty exclusions, limits on liability, and dispute-related requirements.

By browsing, accessing, interacting with, purchasing through, or otherwise using any part of the Services, you confirm that you accept these Terms of Service and our Privacy Policy. If you do not agree with either document, you must discontinue access to and use of the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By accepting these Terms, you confirm that you have reached the legal age of majority in the state, province, or jurisdiction where you reside. You also confirm that you have authorized any minor dependents under your care to access the Services through devices that you own, purchase, supervise, or manage.

Certain features of the Services, including browsing our online store or purchasing products, may require you to provide information such as your email address, billing details, shipping information, or payment information.

You represent and warrant that all information submitted by you is accurate, complete, current, and lawfully provided. You further confirm that you possess all necessary permissions and rights to submit such information.

You are responsible for protecting your account username, password, and other login credentials. Any activity conducted through your account will be treated as your responsibility.

You may not sell, transfer, sublicense, assign, or otherwise provide your account to another person without our prior authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

Livoreza makes reasonable efforts to present product descriptions, photographs, colors, specifications, and other merchandise information as accurately as possible.

However, the appearance of a product may vary from what is displayed on your screen. Differences may result from your device type, monitor calibration, screen resolution, brightness settings, browser configuration, or other technical factors.

We do not guarantee that a product’s appearance, quality, color, or other characteristics will correspond exactly with the images shown through the Services or satisfy every individual expectation.

Product descriptions, specifications, pricing information, and availability may be revised at any time without advance notice.

Livoreza may discontinue any product, restrict available quantities, or limit sales to particular customers, locations, regions, or jurisdictions. These decisions may be made individually and at our sole discretion.

SECTION 3 — ORDER SUBMISSION AND ACCEPTANCE

Submitting an order through the Services constitutes an offer by you to purchase the selected products.

Livoreza may approve, reject, limit, or cancel an order for any lawful reason and at its discretion. An order is not considered accepted merely because it has been submitted.

Acceptance occurs only after we have successfully processed the applicable payment and issued confirmation that the order has been approved.

You should carefully review all products, quantities, delivery information, and payment details before finalizing your purchase. Once an order has been accepted or entered into fulfillment, we may not be able to honor requests to modify or cancel it.

If we reject, revise, or cancel an order, we will make reasonable efforts to contact you using the email address, telephone number, or billing information supplied during checkout.

Returns and exchanges are available only in accordance with the terms stated in our Refund Policy.

By completing a purchase, you confirm that the products are intended for your own personal or household use. Products purchased through the Services may not be acquired for unauthorized commercial resale or export.

SECTION 4 — PRICING, PROMOTIONS, AND BILLING

Product prices, promotional offers, and discounts may be adjusted or withdrawn without prior notice.

The amount charged for an item will be the price displayed and applicable when the order is submitted. The final purchase amount will normally be shown in the order confirmation sent to you.

Unless expressly stated otherwise, listed prices exclude shipping charges, handling fees, sales taxes, customs duties, import fees, and other government-imposed costs.

Pricing offered through Livoreza may differ from prices available through physical retailers, marketplaces, third-party websites, or other sales channels.

From time to time, we may make promotions or special offers available under separate terms. If a conflict exists between the conditions of a specific promotion and these Terms of Service, the promotion-specific conditions will apply to that offer.

You agree to provide accurate, complete, and up-to-date account, billing, payment, and purchasing information for each transaction.

You must promptly update relevant details, including your email address, card number, or expiration date, so that we can process transactions and communicate with you when necessary.

By supplying credit or debit card information, you represent and warrant that:

  1. The information provided is genuine, correct, and complete.

  2. You have legal authorization to use the applicable payment card.

  3. The card issuer will honor valid charges submitted in connection with your purchase.

  4. You will pay all applicable product prices, taxes, delivery fees, and handling charges.

SECTION 5 — SHIPPING, TRANSIT, AND DELIVERY

Any delivery date or transit period stated through the Services is an estimate only and does not constitute a guaranteed arrival date.

Livoreza is not responsible for delays resulting from shipping carriers, customs inspections, border procedures, transportation disruptions, weather events, labor interruptions, government actions, or other circumstances outside our reasonable control.

Once merchandise has been transferred to the applicable shipping carrier, ownership of the products and the risk of loss pass to you, subject to any rights that cannot legally be excluded under applicable law.

SECTION 6 — OWNERSHIP AND INTELLECTUAL PROPERTY

The Services and their contents are owned by or licensed to Livoreza, its affiliates, or its licensors.

Protected content may include, without limitation:

  • Trade names and trademarks

  • Brand elements and logos

  • Written content and product descriptions

  • Website layouts and displays

  • Images, illustrations, and graphics

  • Customer or product reviews

  • Video and audio materials

  • Software-related elements

  • The organization, arrangement, and selection of website content

These materials may be protected under United States and international copyright, patent, trademark, and other intellectual property laws.

You receive a limited right to use the Services solely for lawful, personal, and non-commercial purposes.

Unless Livoreza has provided prior written consent, you may not copy, reproduce, modify, publish, distribute, display, perform, transmit, store, download, create derivative works from, or commercially exploit any protected material made available through the Services.

Nothing in these Terms grants you an ownership interest, license, or other right in any patent, copyright, trademark, trade name, or intellectual property belonging to Livoreza, Shopify, or another party, except for the limited access rights expressly provided.

Unauthorized use of the Services or their contents may violate state, federal, or international intellectual property laws.

All rights not specifically granted under these Terms remain reserved by Livoreza and the relevant rights holders.

The Livoreza name, logos, product names, service names, designs, and slogans are trademarks or protected brand assets belonging to Livoreza, its affiliates, or its licensors. They may not be used without prior written authorization.

Shopify’s trademarks, logos, product names, designs, and service names remain the property of Shopify. Other marks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to tools, applications, integrations, or functionality supplied by third parties.

Livoreza may not control, supervise, operate, or evaluate these third-party tools.

Access to optional tools is provided on an “as available” and “as is” basis. We make no endorsement, representation, condition, or warranty concerning their suitability, availability, security, accuracy, or performance.

Livoreza will not be responsible for losses, claims, or damages arising from your decision to access or use an optional third-party tool.

Your use of such tools is voluntary and undertaken at your own discretion and risk. Before using them, you should review and accept the conditions imposed by the applicable third-party provider.

We may introduce additional functions, resources, or tools in the future. Unless otherwise stated, those additions will form part of the Services and will be governed by these Terms.

SECTION 8 — EXTERNAL WEBSITES AND THIRD-PARTY CONTENT

The Services may contain hyperlinks, embedded functions, content, products, or materials supplied or operated by third parties.

Livoreza is not required to investigate, verify, or assess the accuracy, legality, safety, reliability, or completeness of third-party websites or materials.

When you leave our Services to access an external website or third-party resource, you do so voluntarily and at your own risk.

We are not liable for injury, loss, damage, or disputes connected with:

  • Access to third-party websites

  • Purchases made from an external provider

  • Third-party goods or services

  • External content or information

  • Resources offered outside Livoreza

Before completing a transaction with a third party, you should carefully review that party’s policies, procedures, terms, and privacy practices.

Questions, complaints, claims, or disputes involving third-party products or services must be directed to the relevant third party.

SECTION 9 — LIVOREZA’S RELATIONSHIP WITH SHOPIFY

Shopify supplies the technology that supports and hosts the Livoreza online store.

However, all sales completed through our store are transactions made directly between you and Livoreza. Shopify is not the seller of products offered by Livoreza.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of a purchase made from Livoreza, including any injury, loss, defect, damage, or dispute connected with a product or service.

To the extent permitted by applicable law, you release Shopify and its affiliated entities from claims, liabilities, losses, and damages arising from or connected with your purchases and transactions with Livoreza.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy, which is available through the Privacy Policy page of our website.

Certain information may also be collected or processed under Shopify’s privacy practices. By using the Services, you confirm that you have reviewed the applicable privacy policies.

Because Shopify hosts the Services, it may collect and process information relating to your access, browsing activity, and interaction with our store. This processing enables Shopify to provide, maintain, secure, and improve the platform.

Information submitted through the Services may be transferred to Shopify and other service providers. Those recipients may operate in countries or regions outside your place of residence.

Please review our Privacy Policy for additional information regarding the ways Livoreza, Shopify, and other business partners may collect, transfer, process, and use personal information.

SECTION 11 — REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

When you submit, upload, publish, email, post, or otherwise provide reviews, ideas, suggestions, proposals, plans, comments, or other materials, those submissions will be referred to collectively as “Feedback.”

By providing Feedback, you grant Livoreza a perpetual, worldwide, transferable, sublicensable, non-exclusive, and royalty-free license to:

  • Use the Feedback

  • Copy or reproduce it

  • Adapt or modify it

  • Publish or distribute it

  • Display it publicly

  • Incorporate it into other materials

  • Use it for operational, promotional, or commercial purposes

This license permits us to use Feedback in any format or medium, including for developing, evaluating, maintaining, advertising, improving, or operating the Services.

You represent and warrant that:

  1. You own the Feedback or possess all permissions required to provide it.

  2. You have disclosed any compensation, gifts, discounts, or incentives received in connection with the Feedback.

  3. Your Feedback complies with these Terms and applicable law.

Livoreza is not required to:

  • Treat Feedback as confidential

  • Pay compensation for Feedback

  • Publish or retain Feedback

  • Respond to any submission

We may review, edit, refuse, restrict, or remove Feedback that we determine to be unlawful, threatening, abusive, defamatory, obscene, pornographic, offensive, misleading, or otherwise objectionable.

We may also remove content that infringes intellectual property rights or violates these Terms.

Your Feedback must not violate any third party’s copyright, trademark, privacy right, publicity right, personal right, contractual right, or other proprietary interest.

Feedback must not contain unlawful, defamatory, abusive, obscene, or malicious material. It must not include viruses, malware, harmful code, or any element that could interfere with the Services or another website.

You may not use a false email address, impersonate another person or organization, or misrepresent the origin of a submission.

You remain entirely responsible for the Feedback you provide and for its truthfulness and accuracy.

Livoreza assumes no responsibility or liability for Feedback posted by you or another party.

SECTION 12 — CORRECTIONS, ERRORS, AND MISSING INFORMATION

Information displayed through the Services may occasionally contain typographical mistakes, incorrect details, or omissions.

Such issues may relate to:

  • Product descriptions

  • Product availability

  • Prices

  • Promotions or offers

  • Shipping charges

  • Estimated transit periods

  • Specifications or other store information

Livoreza may correct errors, revise inaccurate information, update missing details, or cancel an affected order at any time.

These actions may be taken without advance notice, including after an order has already been submitted.

SECTION 13 — UNACCEPTABLE AND PROHIBITED CONDUCT

You may access and use the Services only for lawful purposes.

You must not use the Services, directly or indirectly:

  1. To engage in illegal, fraudulent, harmful, or malicious conduct.

  2. To breach any local, state, provincial, federal, national, or international law, regulation, rule, or ordinance.

  3. To infringe Livoreza’s intellectual property rights or the rights of another party.

  4. To harass, threaten, abuse, insult, harm, defame, intimidate, disparage, or discriminate against an employee or any other person.

  5. To provide or transmit information that is false, deceptive, or misleading.

  6. To upload, download, send, receive, use, or reuse material that does not comply with these Terms.

  7. To distribute unsolicited advertising or promotional communications, including spam, chain letters, junk mail, or comparable solicitations.

  8. To impersonate another person, company, organization, or entity.

  9. To engage in conduct that prevents or restricts another person’s lawful use of the Services.

  10. To expose Livoreza, Shopify, another customer, or any third party to harm or legal liability.

You also agree that you will not:

  • Introduce viruses, malicious scripts, malware, or harmful computer code

  • Copy, duplicate, reproduce, sell, resell, or commercially exploit any part of the Services

  • Gather, monitor, or track another person’s personal information

  • Engage in phishing, pharming, pretexting, scraping, crawling, spidering, or spamming

  • Attempt to bypass or interfere with security protections

  • Disrupt the operation of the Services, related websites, other websites, or the internet

Livoreza may restrict, suspend, disable, or terminate your account or access without advance notice if we determine that these Terms have been violated.

SECTION 14 — SUSPENSION AND TERMINATION

Livoreza may end this agreement or suspend, restrict, or terminate your access to all or part of the Services at any time and without prior notice, to the extent permitted by law.

Termination does not eliminate your responsibility to pay amounts that became due before or on the effective termination date.

The provisions concerning intellectual property, Feedback, termination, warranty exclusions, liability limitations, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy, and any other terms that are intended by their nature to remain effective will survive termination.

SECTION 15 — EXCLUSION OF WARRANTIES

Information made available through the Services is provided for general informational purposes.

Livoreza does not represent or guarantee that such information is always accurate, complete, current, suitable, or useful for a particular purpose.

Any decision to rely upon information obtained through the Services is made at your own risk. Livoreza disclaims responsibility for losses resulting from reliance on such information by you, another visitor, or any person who receives it.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT WHERE LIVOREZA EXPRESSLY STATES OTHERWISE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

LIVOREZA DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, AND CONDITIONS, INCLUDING IMPLIED WARRANTIES OR CONDITIONS RELATING TO:

  • MERCHANTABILITY

  • MERCHANTABLE QUALITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • DURABILITY

  • TITLE

  • NON-INFRINGEMENT

WE DO NOT WARRANT THAT ACCESS TO THE SERVICES WILL ALWAYS BE CONTINUOUS, TIMELY, SECURE, ACCURATE, OR FREE FROM ERRORS.

Certain jurisdictions restrict or prohibit the exclusion of implied warranties. Where those laws apply, some or all of the exclusions above may not apply to you.

SECTION 16 — LIMITS ON LIABILITY

TO THE MAXIMUM EXTENT ALLOWED BY LAW, LIVOREZA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY:

  • INJURY

  • LOSS

  • CLAIM

  • DIRECT DAMAGE

  • INDIRECT DAMAGE

  • INCIDENTAL DAMAGE

  • SPECIAL DAMAGE

  • PUNITIVE DAMAGE

  • CONSEQUENTIAL DAMAGE

THIS LIMITATION ALSO APPLIES TO SHOPIFY, ITS AFFILIATES, AND THEIR RESPECTIVE REPRESENTATIVES AND SERVICE PROVIDERS.

EXCLUDED DAMAGES MAY INCLUDE, WITHOUT LIMITATION:

  • LOST PROFITS

  • LOST INCOME OR REVENUE

  • LOST SAVINGS

  • LOSS OR CORRUPTION OF DATA

  • REPLACEMENT EXPENSES

  • OTHER COMPARABLE ECONOMIC OR NON-ECONOMIC LOSSES

THIS LIMITATION APPLIES WHETHER A CLAIM ARISES UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, STATUTE, OR ANOTHER LEGAL THEORY.

IT INCLUDES CLAIMS ARISING FROM:

  1. YOUR ACCESS TO OR USE OF THE SERVICES.

  2. YOUR INABILITY TO USE THE SERVICES.

  3. PRODUCTS ACQUIRED THROUGH THE SERVICES.

  4. ERRORS OR OMISSIONS IN WEBSITE CONTENT.

  5. CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

  6. ANY OTHER MATTER CONNECTED WITH THE SERVICES OR A PURCHASE.

THE LIMITATION APPLIES EVEN WHERE LIVOREZA HAS BEEN INFORMED THAT SUCH LOSS OR DAMAGE COULD OCCUR.

Where applicable law does not permit a particular liability limitation, Livoreza’s liability will be restricted only to the maximum extent legally allowed.

SECTION 17 — INDEMNIFICATION OBLIGATIONS

You agree to indemnify, defend, and hold harmless Livoreza, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, representatives, contractors, licensors, and service providers.

This obligation applies to third-party claims, liabilities, damages, losses, judgments, costs, and reasonable legal fees arising from or related to:

  1. Your breach of these Terms or any document incorporated by reference.

  2. Your violation of applicable law.

  3. Your infringement of another party’s rights.

  4. Your access to or use of the Services.

Livoreza will notify you of a claim that may be subject to indemnification. A delay in providing notice will not release you from your obligations unless the delay materially harms your ability to respond to the claim.

At your expense, we may assume control over the defense and settlement of an indemnified claim, including selection of legal counsel.

We will not agree to a settlement that imposes a non-financial obligation directly on you without your consent, which may not be unreasonably withheld.

You agree to cooperate reasonably in the defense of any indemnified claim, including by supplying relevant information or documentation.

SECTION 18 — SEVERABILITY

If a court or other competent authority determines that any part of these Terms is illegal, invalid, void, or unenforceable, that provision will remain effective to the greatest extent permitted by law.

Any portion that cannot be enforced will be treated as separated from the remaining Terms.

The invalidity of one provision will not affect the legality, validity, or enforceability of the other provisions.

SECTION 19 — GOVERNING LAW AND DISPUTE PROCESS

These Terms of Service and any separate agreement under which Livoreza supplies Services will be interpreted and governed according to the laws of Hong Kong.

Before starting formal proceedings, you and Livoreza agree to attempt to resolve the dispute informally through our designated support channel:

support@Livoreza.com

The informal resolution period will continue for 30 days from the date the dispute is submitted to the support channel.

Any formal dispute process must proceed only on an individual basis.

Neither party may pursue a dispute as part of a class action, consolidated action, collective proceeding, or representative claim.

Despite the requirements above, either party may:

  • File an eligible individual claim in small claims court

  • Seek temporary, preliminary, or permanent injunctive relief to protect intellectual property rights

SECTION 20 — WAIVER AND COMPLETE AGREEMENT

A failure or delay by Livoreza in exercising or enforcing a right or provision under these Terms will not operate as a waiver of that right or provision.

These Terms, together with any policies, notices, or operating rules published by Livoreza in connection with the Services, constitute the complete agreement between you and Livoreza regarding use of the Services.

They replace all earlier or simultaneous understandings, proposals, representations, communications, and agreements, whether written or oral, concerning the same subject matter.

Any uncertainty or ambiguity in interpreting these Terms will not automatically be interpreted against the party that drafted them.

SECTION 21 — TRANSFER AND ASSIGNMENT

You may not assign, delegate, transfer, or otherwise dispose of these Terms or any right or responsibility arising under them without Livoreza’s prior written approval.

Any attempted transfer made without the required consent will have no legal effect.

Livoreza may assign, transfer, or delegate these Terms, or any of its rights and obligations, without obtaining your consent or providing prior notice.

SECTION 22 — SECTION TITLES

Titles and headings are included solely to improve readability and organization.

They do not modify, restrict, expand, or otherwise affect the interpretation of these Terms.

SECTION 23 — REVISIONS TO THESE TERMS

The latest version of these Terms of Service may be reviewed on this page at any time.

Livoreza may amend, replace, or update any portion of these Terms by publishing revised terms through the website.

You are responsible for reviewing the website periodically to remain aware of changes.

Where required by applicable law, we will provide notice of material revisions. Those revisions will take effect on the date identified in the relevant notice.

Your continued access to or use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

SECTION 24 — CONTACT DETAILS

Questions relating to these Terms of Service may be sent to:

Email:
support@Livoreza.com

Legal Entity:
EcoKraft HongKong Limited

Business Address:
UNIT 2, LG 1, MIRROR TOWER, 61 MODY ROAD
TSIM SHA TSUI, HONG KONG