Shipping Protection & Tipping Policy

At Livoreza, we are committed to making your shopping experience as clear, flexible, and convenient as possible. During checkout, customers may choose to add certain optional services to their order based entirely on personal preference.

1. Optional Add-On Services

Both Shipping Protection and Tipping are completely optional. Neither service is a mandatory charge, and they will only be included in your order when you actively choose to add them during checkout.

• Shipping Protection: Optional coverage designed to provide additional protection if your package is lost, damaged, or stolen while in transit.

• Tipping: A voluntary contribution that allows customers to show appreciation for our fulfillment and customer support teams.

Customers are under no obligation to purchase either of these services.

2. Shipping Protection Coverage

Customers who choose Shipping Protection may receive coverage for certain shipping-related incidents that occur while an order is in transit.

For additional information regarding eligible situations, coverage limitations, and exclusions, please review our complete Shipping Protection policy here:

https://Livoreza.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or add a Tip during checkout and later decide that you no longer want the service, you may request a full refund of the applicable amount.

Refund requests for these voluntary charges can be submitted even if your order has already been shipped.

If Shipping Protection or a Tip was selected accidentally during checkout, you may also contact us to request a full refund of those optional fees. No explanation is required.

4. Contacting Customer Support

If you would like to request a refund for Shipping Protection or a Tip, or if you have any questions about these optional services, please contact us using the information available on our Contact Us page.

Email: support@Livoreza.com

Our customer support team will assist you with your request and work to provide a straightforward and convenient resolution.